CITY MAYOR PATRICK G. ESCALANTE launches anew a call center training program called Project LOU, a livelihood of the underserved. A brainchild of the mayor, the project desires to uphold the objectives of the city government to help the city residents who aspire to become call center agents enhance their English communication skills in preparation for future employment in the call center industry.
The project’s jumpstart on November 3 was graced by no less than the mayor’s wife Marilou. On day one, applicants were screened by the communications specialists who oriented them that the training herein is designed to ensure that Cadiznons will successfully go through their call center applications and give them the edge over other applicants.
Mayor Escalante, aware of the wider range of job opportunities waiting, hopes to customize the training for beginners; provide intensive training to enhance their major English communication skills such as: grammar, pronunciation focusing primarily on American accent, and thought organization by honing their reasoning skills.
The lead trainer said in an interview that Project LOU aims to provide personal coaching and conduct feed backing in order to increase the learning portfolio of the trainees; expose them to call center fundamentals in basic technical support, basic customer services, and basic sales skills; basic call center rules and regulations, one-on–one English conversation sessions, regional accent reduction, character building and values formation, goal setting, and provide an overview how to hurdle interviews and call simulations after the training curriculum has completed.
Apparently, call centers are gaining upward spate in the global market and therefore have obviously offset the traditional mode of transacting business and other negotiations. The latest trend now which is via online is spawning fast that online shopping, online banking and even online real estate deals are today’s “word of mouth”.
Looking into this transition, the Cadiz City Call Center Training and Employment Program, equipped with the latest PC sets with internet connection, projector and projectors screen, microphones, communications experts and other essential devices, is raring to face the challenge. Besides training for call center employment, the computer hands-on experience will definitely open doors of opportunities until one suitably finds his niche in his chosen field. The city training center aspires to potentially become one of the major sources of call center recruitment in the province. /*
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